Jorgensen & Bastian Material Handling Work Together
When Jorgensen Conveyors teamed up with an industrial distributor in Indianapolis, IN to meet the demanding chip conveyor requirements of a metalworking manufacturer with over 550 CNC metal cutting machine tools under one roof, the story was featured in a recent edition of the Material Handling Equipment Distributors Association (MHEDA) Journal.
This customer historically purchased machine tools and the chip conveyors would come as part of a package. As a result, they had many different brands of chip conveyors. They were not pleased with the quality, service life and performance of many of the conveyors. Equally as important, they were not able to get replacement product on a timely basis when the conveyors would fail.
- Every CNC machine conveyor in the plant was surveyed.
- Great care was taken to observe the materials being machined so that the proper conveyor solution would be determined.
- In the end, Jorgensen and the distributor presented a program that offers conveyors built with unique design features to improve service life and performance.
- The program also provides locally warehoused product so that the customer can get rapid response if replacement parts or conveyors are needed.
"Bastian Steps In When the Chips Are Down "
A manufacturer of heavy-duty transmissions requires a lot of conveyors—and, in some cases, wears through them with startling rapidity. For 30 years, this manufacturer had worked with a certain supplier to fulfill its conveyor needs. But when the company began to feel that its needs could be better served elsewhere, Bastian Material Handling (Indianapolis, IN) seized the opportunity.
Given the manufacturer operates approximately 550 machines, nearly every one of which requires a conveyor to haul the extra metal left over after cutting a gear (the “chip”), the potential for future business was huge. Those conveyors are vital to the operation of the business: If one of the manufacturer's machines goes down due to a faulty chip conveyor, it costs the manufacturer $40,000 per hour in lost productivity.
With this in mind, Bastian secured the account by establishing a program wherein if a chip conveyor goes down or needs to be replaced, Bastian sends a replacement conveyor within two hours. “They can call us anytime, 24 hours a day,” says Bastian Material Handling Senior Project Engineer Blain Cook. “I've been called at 4:00 in the morning, at 6:30 in the evening on a Saturday, and late on a Friday night.”
Before Bastian even began supplying conveyors to the transmission manufacturer, Cook and a representative of Jorgensen Conveyors spent a three-month period surveying every machine in the plant to create a record of what type of conveyor went with each machine. Every machine was assigned a tag number, so when a conveyor goes down, the manufacturer need only provide Cook with the appropriate tag number, and Cook consults his spreadsheet to determine which replacement conveyor is needed.
Bastian stores about 50 purpose-built conveyors for the transmission manufacturer in its Indianapolis warehouse, each of which is suited to a specific machine in the customer's plant. Cook regularly works with Jorgensen Conveyors OEM Product Design Specialist Joe Walsh to re-examine the design of the conveyors to provide the customer with equipment best suited to the manufacturer's unique needs. Recently, Walsh completely redesigned one conveyor to improve its durability.
“The manufacturer produces a really, really hard chip, and it would just wreak havoc on this conveyor, so they were only getting four or five months of life out of it,” explains Cook. “We changed 14 different things on the conveyor—everything from the belt design to the casing design—so that the design is unique to this transmission manufacturer. We installed it earlier this year, and it's already lasted longer than the conveyor it replaced. We're hoping to get a lot more life out of it.”
The conveyor redesign is part of an overall effort to provide the customer with a better grade of conveyor throughout the plant, including better quality internal components and even a higher grade of steel. Add in Bastian's rapid response time and careful attention to detail, and you have a very well-satisfied transmission manufacturer—not to mention a sales success story to the tune of 174 conveyors purchased so far.
Reproduced with permission from The MHEDA Journal • Fourth Quarter 2007 • Volume 36, No. 4 • Contents are Copyright © Data Key Communications, Inc.
This case demonstrates Jorgensen's commitment to building close relationships and meeting each customer's specific needs. Our goal is to look at each machine and process to customize a product solution that will provide the machine tool ROI that the customer expects. Mis-applied conveyors and filtration systems on machine tools result in premature conveyor wear, costly machine downtime, poor part finishes, and excessive coolant costs. No other company has a broader range of machine tool conveyor and filter product solutions to help eliminate these problems.
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What Our Customers are Saying
“Jorgensen’s strengths are quality – which
has always been good, and service – which
is terrific. Jorgensen also stocks an inventory
of 30-40 chip conveyors for us. That definitely
helps us out – in fact it's the only way we can
do it – we just don't have room for them here.
We’ve used Jorgensen Conveyors for over
20 years and I’m perfectly happy with them.”
“Jorgensen’s conveyor cleans out the chips
better than some of the other conveyors we’re
using. We’re very impressed with the quality
of the conveyors and the speed of delivery.
It’s just a couple of days from order to deliver
rather than waiting weeks ... that makes our
customers very happy.”
Kitamura Machinery USA
“Other machines have given us headaches
in the past. The Jorgensen conveyors make
life easy. We buy it we install it and we forget
about it. It (the Jorgensen conveyor) works the
first time– every time. As an OEM that is very
important to us.”
“We’ve been using Jorgensen Conveyors
since the early ‘80’s. They are a very
established and excellent manufacturer
of high quality conveyors. The small part
and slug conveyors we use have a very
good life and work very, very well. Not
known to be the least expensive, but the
product lives up to our every expectation.”
Lee KindgrenW. A. Whitney
“Jorgensen has always been there with new
ideas when we needed them. We are happy
with their support and with the quick
turnaround they give us on quotes. We are
very happy with the product's reliability and
with their support.”
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