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If we have quoted or sold you product in the past, please tell us how satisfied or dissatisfied you were with the following:

Please score using: 0=lowest satisfaction; 5=highest satisfaction

Management & Organization

1) Responsiveness: Is management accessible when needed?

  
2) Voicemail, Fax, E-mail: Are communication systems adequate?


3) Issue Resolution: Are problems resolved to your satisfaction?

Comments:

Sales 

4) Professionalism: Do we present a professional image?

   5) Responsiveness: Did we understand and respond to your needs?
   
   6) Was your Request for a Quotation responded to promptly?
 
 
 

Comments:  

Service

   7) Was your conveyor or filtration product order delivered on time?


8) Was the paperwork legible and accurate?

  
9) Was the packaging adequate to prevent damage?

Comments: 

Quality

10) Did the overall quality of the product meet your expectation?

Comments:  

Overall

11) Rate the overall sense of urgency in the ordering experience with Jorgensen Conveyors:
   12) How satisfied are you with the value received from your Jorgensen product?
  Comments:              
   
   A) If you have future needs, would you purchase from Jorgensen again?
   
   B) If there were one or two areas you would like to see us improve, what would you suggest?
       
   
   C) Are there any other products or services we don't currently supply that you would like to see us offer?

     

   
D) What motivates you to do business with Jorgensen Conveyors?   
    

    
 E) From what other companies do you purchase conveyor or filtration products?
    

    
 F) Relative to our competitors, what are our strong points? 
    

   
 G) Relative to our competitors, what are our weak points?
    

      
  H) What are the key selection factors you use in selecting a conveyor or filtration supplier?
          (Check all that apply)

      
 I) Considering the key factors that you use in selecting a conveyor or filtration supplier, how would you rate Jorgensen Conveyors? 

 

  J) Does your Company plan to purchase more conveyor or filtration equipment in the next?


  Any Additional Comments?
  

  Do you wish to be contacted regarding this survey?

  

Name *    Title 

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 Thank you for your time and participation.

 

Manufacturing

 • Lean manufacturing - through the imple-
mentation of lean techniques,  Jorgensen
has achieved improved cycle times, reduced
manufacturing time, minimized waste and
increased on time delivery.

 • Laser technology - we employ the latest
 technological capabilities to improve
 productivity and consistency 
 manufacturing process.

 • Welder qualification - our well-trained
 welders are required to pass stringent
 screenings – your assurance of
 consistent performance in accordance
 with our company’s high standards.

 • Stable highly trained work force -  manufacturing employees in skilled
 positions average more than seven years
 of service to the company. Jorgensen works
 hard to foster a positive work environment
 that retains people who are committed and
 capable.
 

  Estimating Team

Experience in OEM market
enables competitiveness

  • We offer quality at a very competitive
  price. Extensive experience enables us
  to position ourselves to be competitive
  serving our OEM customers.
 

Jorgensen’s focus on cost
containment

 •  Keeps us competitive in an environment
 that is under continuous pricing pressure.

 • Process improvement - we have the
 resources and manpower to continue to
 develop new solutions for customers.

 • Capital investment – we’re always
 reinvesting in our organization to
 maintain a high level of productivity
 that translates to stable pricing over
 the long term.

 • Longevity of company – our financial
 performance has been profitable
 throughout the history of our company.

 • Design enhancements for cost
 reduction on-going – we have developed
 a lean culture within its organization by
 enhancing product design, utilizing
 standard components and reinventing
 process flow, thereby driving down costs
 and driving up value to the customer!

   Inspection of Conveyor
  ISO 9001:2008 Certified - the international
  standard of excellence certifying our 
  commitment to a controlled design 
  and manufacturing process.